The front desk sleeps.
Fenna doesn't.
The AI receptionist who books rooms, answers check-in and breakfast questions and transfers when it matters. At eleven at night just as well as at eleven in the morning.
Do you have a double room for two nights from Friday?
After ten there's nobody there. The phone rings, the guest books elsewhere, and the commission goes with them.
What time is check-in? Is there parking? Is breakfast included? Every single day, while guests are standing in front of you.
A night you don't sell is gone forever. Unlike a table, you can't make up a night later.
GUESTDo you have a double room for two nights from Friday?
FENNAWe do, the Deluxe is free. A hundred and forty euro a night, breakfast included.
GUESTLovely, let's take it. Can we check in late?
FENNAOf course, the desk is staffed until eleven and the night porter helps after that. I'll note it on the booking.
Never two guests in the same room.
Fenna books against your real room inventory, per room type and per night. When a type sells out she honestly offers an alternative instead of promising a room that isn't there. Your dashboard shows occupancy per room type for the next fourteen nights, plus who arrives and departs today.
And she quietly sells a little extra.
Late check-out, a table in the restaurant, parking on site. Fenna offers it when it suits the booking, never pushy, and puts the direct booking on your books instead of a booking site's.
Hear Fenna answer for yourself.
- We call you back within one working day.
- We set Fenna up on your room types and rates.
- You approve the test call before anything goes live.
- Quarterly plan, no annual lock-in.
Does Fenna book into my own system?
Every booking lands in your Fenna dashboard and flows on via Zapier into your calendar, your spreadsheet or your own system. Running a PMS or channel manager? We'll look at the connection together.
What if a guest asks something she doesn't know?
She transfers to the desk or the night porter, and outside those hours she takes a call-back note that reaches your inbox immediately.
Can a guest tell it isn't a person?
Fenna introduces herself as a digital receptionist at the start of the call and confirms it honestly when asked. Most guests notice no difference during the conversation.